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Find quick answers to your questions below.
ORDER STATUS
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
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MY ACCOUNT
How do I create an account?
  • 1) Click the "My Account / Order Status" link at the top right side of our site.
  • 2) Enter your email address.
  • 3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please click here for more information on returning an item.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
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PRODUCT-SPECIFIC QUESTIONS
Dual Port SAS Drives vs. Single Port?
If you are installing the SAS drive into a Proliant server, it does not matter if you install a Single Port (SP) or Dual Port (DP) drive since only one port will be used by the smart array controller. Dual port (DP) drives are intended for redundantly connected configurations like with the MSA60 and 70 and if SAS drives are used in the backend of a storage array like the MSA2000.1

Note: Dual port SAS drives are now the standard in the drive industry and single port drives have been phased out. Dual port hard drives are ideally suited for dual port enabled external storage systems requiring high levels of redundancy and dual data paths to the hard drive. Dual port SAS drives may also be deployed in single port servers and enclosures; the drive will function as a single port device in these configurations.2

Dual port SAS drives are compatible with servers and storage enclosures which only support one port on the hard drive. The drive will function as a single port device in this configuration.2

1 - HP Proliant Support Forum
2 - HP Serial Attached SCSI (SAS) HDD Q&A

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SHIPPING & RETURNS
How do I return an item?

It is the customer's responsibility to verify compatibility with their machine(s) before placing an order. If an item is ordered by mistake, it can be returned for refund, minus a 25% restocking fee, within 5 business days of receipt. The cost of freight is not refundable.

If you have a defective part and the machine to which it was installed is still in the HP warranty period, please execute the warranty exchange by visiting the link below. (Please have the serial numbers of the defective drive and your server/storage array handy)
HP Support Center
Chat with an HP Support Rep

In the event of hardware becoming defective during the Global One warranty period, but the HP warranty has expired, the product can be returned to us for a working replacement. Customers are responsible for the shipment of returned merchandise, Global One will bear the expense for Ground/Economy shipment of the replacement item(s).

To request an RMA, please complete and submit the form found here: 
RMA Request Form

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INTERNATIONAL SHIPPING
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please click here for more information on returning an item.
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PRICING & BILLING
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
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BUYER'S GUIDE
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
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TECHNICAL SUPPORT
Why doesn't the shopping cart work?

If you are having problems using our Shopping Cart, your internet browser may not be set to accept "cookies". A Cookie is a small piece of code that allows us to "remember" your order and add the items to the shopping bag.

You need to accept cookies from our website so that we keep your shopping items in your Shopping Bag. To do this, you need to add our shopping cart as a trusted site. Each browser is a little different, so we provided information below on how to accept cookies on a variety of browsers below. If you are still having problems, you are always welcome to place orders over the telephone by contacting customer service at 1-877-418-3246.

Steps for Enabling Cookies

Internet Explorer 6.0
  • 1. On the top menu bar, click ‘Tools’ then ‘Internet Options…’
  • 2. In the Internet Options dialog box, select the ‘Security’ tab at the top.
  • 3. Click on the green circle with a check mark labeled ‘Trusted sites’ underneath.
  • 4. Now you will be able to click on the button ‘Sites…’
  • 5. Make sure Require server verification at the bottom is not checked.
  • 6. In the box under ‘Add this Web site to the zone:’ type www.globalonetechnology.com and click ‘Add’
  • 7. Click ‘OK’ and then ‘OK’
Mozilla Firefox
  • 1. On the menu at the top, Select Tools then Options.
  • 2. Click the Privacy panel and select the Cookies tab.
  • 3. Click the ‘Exceptions’.
  • 4. In the section ‘Address of web site:’ type www.globalonetechnology.com
  • 5. Click ‘Allow’
  • 6. Click ‘Close’
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ADDITIONAL SUPPORT
Apply for Credit - Global One Technology Group

Educational, Government, and top Corporate customers can qualify for credit, or net terms, on their hardware purchases made with Global One Technology Group. We would require a quick, one-page application to be completed. Once approved, your organization can fax Purchase Orders for its hardware requirements to 1-866-921-1032. To request an application for credit, please complete the form below.

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