It is the customer's responsibility to verify compatibility with their machine(s) before placing an order. If an item is ordered by mistake, it can be returned for refund, minus a 25% restocking fee, within 5 business days of receipt. The cost of freight is not refundable.
If you have a defective part and the machine to which it was installed is still in the HP warranty period, please execute the warranty exchange by visiting the link below. (Please have the serial numbers of the defective drive and your server/storage array handy)
HP Enterprise Support Center
Chat with an HP Enterprise Support Rep
In the event of hardware becoming defective during the Global One warranty period, but the HP warranty has expired, the product can be returned to us for a working replacement. Customers are responsible for the shipment of returned merchandise, Global One will bear the expense for Ground/Economy shipment of the replacement item(s).
To request an RMA, please complete and submit the form found here:
RMA Request Form